Testimonials
Our goal is to provide you with highest level of service while providing you with the lowest cost home loan. Gateway Capital Mortgage has been focused on keeping customers satisfied since day one, and has consistently maintained a 98% mortgage satisfaction level in all customer service areas.
EACH MONTH, WE ASK OUR CUSTOMERS:
1. How did everything go with your loan?
2. Would you use Gateway Capital Mortgage again?
3. Will you recommend us to your family and friends?
Testimonials
After a frustrating 2 months and $400 spent with another mortgage company, it was a relief to work with Gateway Capital. Nevene got back to me when she said she would and made sure that I was kept abreast of the status of the loan and what I needed to do to keep things moving along. The mortgage process has become so complicated, cumbersome, time consuming, and difficult that it is essential to have someone that knows what they’re doing and follows thru. It is a plus that she also happens to be so nice:-) We couldn’t be happier with our new condo and appreciate the help in getting the mortgage.
Thanks,
Glenn Ball
Shannon, I want to thank you for your professionalism, expertise, and helpfulness during the loan and purchasing process of my new home. I was nervous about being a first time homebuyer, but you and your staff at Gateway Capital made the process run very smoothly. You were extremely proficient and knowledgeable when I had any questions or concerns and answered them with ease. I am very thankful for your guidance and assurance. Please accept this letter as my formal thanks and appreciation for your support. I will proudly refer you to anyone who may be in need of your services. Thanks again Shannon for all that you do.
Cordially, R. Yates
Thank you so much for your team’s assistance is securing my mortgage. This case was very challenging and I certainly could not have done it without Chris or Julie. Chris and Julie are true professionals. They are two of the most caring customer focused people I have had the pleasure to worth with. They should be commended for the work that they do on a daily basis but particular on my case. I have worked around the world and since I have been back in the United States, particularly in Florida it is has been unsual to find customer service and professionalism of this caliber.
Thank again to the whole team! – K. Santos
My wife and I refinanced our home in Highland Park, Illinois. Gateway Capital Mortgage arranged our financing and Michael Tadros and Nevene Tadros were simply GREAT in helping us ALL THE WAY. We had searched no less than 9 national and local institutions before coming upon Gateway Capital–all of them refused us despite our excellent credit rating and high loan/value ratio. Mr. Tadros explained that it would be difficult due to our limited income, but he said he was “committed to find a lender.”
Both of the Tadros were instrumental in finding us the loan, helping us immeasurably with all the forms and the “ins-and-outs” of completing the financing. At every turn, they were there for us. As a sidelight, the appraiser that they got for us provided a very accurate assessment of our property’s true value…which resulted in a reduction of our real estate taxes; the latter basically covered ALL of our closing costs!
Michael and Nevene–thanks again…if you are ever in the Chicago area, let us buy you dinner. YOU DID EXCELLENT WORK.
Respectfully submitted, David Andalman
Charles, thanks for the professional service while obtaining my refi. After two abortive failures of previous attempts, including my original lender which cost me an origination fee of $395, and a later unused appraisal of $400 – all that sunk cost to no avail You guys came through with a low interest rate that exceeded my expectations. I apologize for being somewhat cantankerous at the outset of our negotiations, but after spending nearly $800 and much lost time, hopefully, you can understand my wariness of words and promises in trying to acquire a suitable and reliable refi. Unlike other loan officers, you, and then Julie, the “go lady” that pulled the docs together, answered all of my many questions and afforded me the security that this time a refi would happen.
Thanks Again, Ernest Marsolan
It was a pleasure working with Gateway Capital. Michael Tadros’ knowledge of the market was key in my decision to select Gateway for my mortgage refinance. Michael’s logical, well thought-out approach and Nevene Tadros’ responsiveness made every step of the refinance transaction clear and worry-free. Thanks again for such a great experience.
L. Hatton – Illinois
Mike and Nevene: Thank you for your assistance with my re-fi. I very much appreciate your efficiency and responsiveness throughout the transaction. Should the opportunity arise, I will recommend your sevices to others.
Best Wishes, Frank Wiener – Saint Augustine, FL
I want to thank both of you for all that you have done to make this work. This is truly a dream come true & it all started with Gateway. Michael, you have made this a wonderful experience & did not have any judgments of my past ignorance. I want to thank you so much for that. You have truly changed my life for the better & I will be referring all my friends to your company. You are a very special person & business man. Julie, Thank you for all your e-mails & phone calls keeping me well informed. Your personality is perfect for your position & I’m sure you are going along way in your career. Both of you & your staff are a wonderful team.With great appreciation,
C. Hogan – Saint Petersburg, FL
I would certainly recommend Gateway Capital to my friends, family and anyone else looking for a mortgage. Not only did I get a great rate, but it was nice to work with a company and people who truly understand what customer service is. You and Michael were there to answer my questions and help out in any way you could, at any time of the day. For me, dealing with mortgage brokers has never been as pleasant and easy as it was dealing with Gateway and you. Thank you very much.
M.Danosky – Geneva, IL
Charles- Thanks for all the help. It was greatly appreciated and desperately needed in a time when banks are so unwilling too loan money for the future of peoples homes. Your hard work and dedication during this loan process was nothing short of professional. Thanks again.
T. Pulice – Chicago, IL
I’m writing you today to let you know how happy I am in my experience with Gateway Capital. I felt like a VIP every step of the way, especially when dealing with Charles Tadros. Not only did I have extremely low closing costs, much lower than all competitors, but I was kept in constant contact to lock in a low rate. I was also given extra help about my home purchase questions for subjects outside of the mortgage process. It has truly been a great experience and I would refer anyone purchasing to use Gateway Capital.
Sincerely,
J. Falk – Chicago, IL
What a difference! In 2006, I was in the market to refinance my mortgage and found a “discount” mortgage broker on-line. It was a nightmare! They couldn’t get the right terms in the mortgage documents let alone do the math calculations. I finally pulled the plug on the loan when they couldn’t close it within the 30-day lock period. Compare that experience with my recent experience with Gateway Capital Mortgage. Having tracked mortgage rates for some months on various web sites, Gateway offered the terms I sought! From my initial e-mail message confirming those terms, Gateway was professional and business-like and especially responsive and diligent in finalizing the loan. They answered all my questions and explained aspects of the process that I didn’t quite understand. In all of the times I’ve applied for mortgages or refinancing, Gateway stands head-and-shoulders above the others in terms of product and service. This is the first time I’ve ever had a loan closed within 2 weeks of my initial inquiry!
Brian. G – Chicago, Illinois
For anyone thinking about applying for a mortgage or refinancing, I would like to speak about my experience with Gateway Capital Mortgage. I was looking to refinance and was comparing interest rates on the internet and found Gateway Capital Mortgage had extremely competitive rates and low closing costs. Once I started working with the staff at Gateway Capital Mortgage their level of professionalism and attentiveness to my refinancing needs won me over. I would like to thank Nevene Tadros and Michael Tadros for all their hard work in making the process of refinancing go as smoothly as possible.
William Billows – Chicago, Illinois
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1. How did everything go with your loan? Everything went as expected, which was a huge relief. This was the first closing that I have ever gone through that did not have any last minute surprises!
- 2. Would you use Gateway Capital Mortgage again? Yes, I would only go through Gateway Capital Mortgage! Even if I got a competitive price from someone, I would still choose Gateway. I know the price quotes from Gateway are accurate. Other Mortgage companies promise one thing then deliver another. With Gateway I got exactly what I was quoted, in addition to the excellent customer service.
- 3. Will you recommend us to your family and friends? Without a doubt! I would highly recommend Gateway. The customer service, dedication and care I received to close my mortgage, through a very rough personal time, was truly priceless!
D. Imbody – St. Petersburg, FL
“I am a High School Business Teacher and I teach my students how to do things like this. So when it comes to re-financing or the like I am very hesitant to trust something that sounds too good to be true until it actually happens. All I can say is that Michael did exactly what he said he would do, and everything turned out great. I would highly recommend working with him to my students, my co-workers, and my friends.”
C. Johnson – Illinois
Charles was very easy to work with. He consistently provided excellent communications regarding the financing process, and frequently e-mailed or called me to ensure I was comfortable with the process. Thanks to him, I was able to receive a good loan rate and save almost $500/month.
Thanks for your help, Charles. Have a great day!
K. Dunne
Michael Tadros and his team at Gateway Capital worked diligently to refinance my home loan. Michael was easy to find at any time, he happily answered my questions, and he helped reduce my monthly mortgage payment 15% during these difficult times. I contentedly recommend Gateway Capital Mortgage.
Chris Karras
As a investigative consumer, I was bombarded with rate quotes from a variety of brokers. It can be overwhelming. However, I was extremely impressed with Michael’s willingness to truly educate me about the process of refinancing, pricing, market fluctuations, etc. In addition, Michael responded to my emails very quickly, and never hesitated to follow-up with a phone call to make sure I understood every detail. This level of service paired with the most competitive rates available have earned my future business while prompting my recommendation to friends and family.
Tim
Dear Michael and Nevene,
I wanted to take a minute and express my appreciation. I was very pleased with your professionalism. Every step of the process you explained yourselves and gave accurate disclosures. I have worked with many companies like yours but I have to let you know I was never more pleased. Your attention to detail and your concern for me were very apparent. Most companies would have taken the easy way out but you hung in there and got every one of my many questions answered. You can be assured the next time I need a new mortgage or re-finance I will be calling Gateway Capital first, why waste my time with anybody else.
Again it was a pleasure working with your team.
Sincerely,
William F. Wells
PS. Thank you for saving me two months worth of mortgage payments, it was very unexpected!
Dear Michael,
Thank You for your incredible service on our refinance. I had an excellent mortgage broker who provided my last 3 refinances. As rates dropped this time it was difficult to reach him, so I started a search for a new broker who I would feel comfortable with. I was reluctant to switch as I knew my broker well. But after a brief search you pursued my business in a professional and tenacious way, for months in fact. That was impressive!
But when rates snapped to their lowest ever recently my old broker magically began calling. When we talked he offered a rate that was too good to be true with great closing costs, but in an effort to be fair to you since you were so diligent at follow up with me over several months I gave you the chance to earn my business and you did!
I was still a bit reluctant knowing closing the loan would prove your true ability as a broker. Well, you certainly did. We even hit a snag with an old loan that had never been recorded as satisfied, the same one that gave me trouble on my last refinance. The difference is you and your people helped us get a letter of release from the lender and recorded so next time my closing would go off without a hitch. That was where you proved your mettle and earned my business from now on. You are truly a professional.
As for my friends and family, they are hearing about your excellent service and grate rates so expect their phone calls soon! So please send me some business cards and lets watch the rates drop!
Sincerely,
Greg & Theresa Austell
Michael Tadros called and explained their fee structure and the process. Their refinancing broker fee was the one of the lowest we found for the zero point rate we were refinancing our loan at. Michael and his wife Nevene (who was our contact during the process) were very responsive to all our queries via email or phone. Matter of fact we had our close scheduled for January 2nd, and I had some questions on the final closing cost we had received the day before. I had left a voice message for Nevene on New Year’s day (January 1st. a holiday) expecting her to get back to me next morning. Nevene called me back the same evening and spent about 45 minutes anwering all my questions patiently. It was certainly a pleasure working with a mortgage broker who is this responsive and not just looking to collect a quick commission on the business. I will certainly use them for my future home mortgage loan needs and will happily refer them to all family and freinds.
A. Shridharani – Libertyville, IL
Michael, I want you to know that the refinancing of my mortgage thru your company went as smoothly as I could imagine. You and Nevene responded to any inquiries that I made as quickly as can be expected. In many cases you or Nevene responded within minuets of my email or phone call. I have spent over 30 years in sales and have prided myself on responding back to my customers as soon as possible to answer their questions and hopefully solving their problems. If I ever need to refinance or to apply for another mortgage, I will definitely contact your company. I will recommend you to friends and family if the occasion warrants. Again thank you and your team for a smooth business transaction.
D. Nowak – Yorkville, IL
I recently re-financed my home through Gateway Capital Mortgage. I found Michael and Nevene to be extemely friendly and professional. They followed up on every question and task in a very timely manner and unfailingly answered my questions and concerns. I would recommend Gateway to anyone, based on my experience.
H. McMahen – Winter Springs, FL
My experience with Gateway Capital Mortgage has been exceedingly smooth and positive, as interaction with my broker and his assistant has been a real pleasure for me throughout the whole process of refinancing. All questions I came up with were answered comprehensively and with great patience, allowing me to better understand the whole refinancing process. My experience was made better due to the preciseness of my broker and his assistant and their choice to work with me even outside of regular business hours which was a great help. Overall, I would consider nothing but returning to Gateway Capital Mortgage for any further home financial needs because of the great support and help I received the whole way.
H. Atanassov – Naperville, IL
We just got a loan from Gateway Capital. All the paperwork and documentation was handled very professionally. As a result, I was able to close without any problems and quickly. I highly recommend Gateway Capital to anyone considering a mortgage.
A. Kholi – Ponte Vedra, FL
Denise and I would like to personally thank you for the extreme level of customer service you provided during our mortgage process. Everyone was so positive, knowledgable and and pleasant to work with. Though we have never met, your team treated us like family. You did everything possible to make sure we got the best rate, advice, and service.We are honored to have come across a good old fashioned company that honestly REALLY does put people and relationships first. We only wish you were at the closing and not so far away, because we missed the opportunity to give everyone a hug and shake your hand. We will definitely recommend your company to family, friends, business partners, and anyone else looking to buy a home.Please feel free to use this as a testimonial, and I have never offered this to anyone, even within my own company! Best wishes to you and the rest of your team for the upcoming holiday season and health and happiness to you always.Your customers forever.
F.Healey – McCullom Lake, IL
It was great to have finally found someone that can really expedite a loan. I have heard rumors of people closing in 10 business days but never knew anyone to have actually done it. I am still in amazement that you completed the package in just 6 business days!! Excluding hard money loans this is unheard of in todays mortgage environment. Thank you for the great service, competitive rates, world class expedience, and most of all, accepting the challenge of servicing such a complex loan.I have purchased several pieces of property in my lifetime.
T.Durden – Tampa, FL
I have encountered many types of people during these transactions. None have been any nicer, more professional, or easier to deal with than I’ve found the Tadros’ to be. During the smooth transaction, there was no push, no shove, and no attitude from them. I found them to be a class act from A to Z, and I would recommend them to anyone seeking a mortgage.
G.McKeone – Sarasota, FL
I am very happy and you all did a great job to help me through the scary yet exciting venture! Thanks !!! I would recommend you to anyone interested in a refinance or new mortgage!
P. Reynolds – Chicago, IL
Michael I want to say thanks for the great job you did in assisting my buyer’s in obtaining financing for their purchase of Mirabella Unit 402. You are a professional and I look forward to working with you again in the near future.
M.Rickets – Pensacola, FL – Realtor
“As a first time home buyer I had a lot of questions about the lending process and home buying in general which Michael and Nevene answered all of them thoroughly and promptly. They took the time to explain how the entire process worked and made me feel confident in my decision to purchase a home. I would recommend Gateway Capital Mortgage to any first time home buyer.” Best Wishes,
H.Hill – Chicago, IL
Shannon, I would like to thank you for your professionalism with all that you and I went through to get the deal closed. I, as you know, have had a lot to deal with and would like to express my sincere appreciation for all your efforts in completing the mortgage on my new house. It took a lot off my plate at a time I could not afford to take on much more. I appreciate your patience and diligence on attaining a lending party on such a short notice. I would recommend you and your company as you never once failed to follow through on your promise to get the job done. Good luck in the future.
J.Cocker – Saint Petersburg, FL
I am very pleased with the service that I received in refinancing my mortgage. You were a great team in making the process go smoothly. I have been shopping around for several months and you were able to deliver the most competitive rate and closing costs. You were upfront and honest with the information you provided. Had I known your company earlier, I would have closed months sooner. I would definitely recommend your team to anyone I know who is looking for a new mortgage or refinancing.
J Barlan – Naperville, IL
My experience in refinancing with Gateway capital was smooth and easy in a very turbulent and difficult credit environment. I would recommend them to anyone interested in obtaining a new mortgage or refinancing. I wish Nevene and Mike Tadros all the best in the future.
N.Furtado – Chicago, IL
“Working with Gateway Capital was a pleasure. They made the tedious process of refinancing my home mortgage simple and even fun. The Re-fi was definitely worth the effort. Before I chose Gateway, I shopped every bank and mortgage broker in Tampa, online, and throughout the country. Gateway had (by far) the best rates. They were professional and courteous (even to my husband!) and were not put off by my unusual demands. I recommend Gateway to all my friends and will use them again in the near future.
M.Detres – Tampa, FL
I just want to tell you how great it was to work with you on our first transaction involving Mr. McRae. I appreciated the fact that you had begun working with Mr. McRae even before he made the offer on his new condo – I think he felt more comfortable being qualified and having your support throughout the whole process.. On my end,it was very helpful that you kept me informed every step of the way; I felt confident from the beginning that you were working on Mr. McRae’s behalf. I have to say we were both very fortunate to work with someone as outstanding – what a great guy! I would highly recommend you personally, Shannon, as well as Gateway Capital Mortgage to any future clients and have added you to my Preferred Lender List. Again, thank you for all your efforts!
L. Lowe – Saint Petersburg, FL – Realtor
In the past, I have always worked face to face with a mortgage broker so I was a bit concerned when Gateway Capital, a company I had never done business with before (and located 300 miles from me) became the front runner for our loan. Yet, your friendly persistence and knowledge of the bond and mortgage business won me over. I am confident I received the best rate at a very reasonable closing cost. I would recommend you guys to anyone.
Tom A. – Coconut Grove, FL
Shannon O’Brien was recommended to me when I wanted to refinance my home. I was very pleased with his service and the whole refinance went smoothly. Shannon was very thorough in explaining the process to me, returned my phone calls promptly and followed through to complete the small details of my closing. I appreciated the way he was respectful of my time and would recommend him to anyone.
K.Kline – Saint Petersburg, FL
As first time homebuyers we had no idea what was involved in buying a house. You both made the whole process a simple one for us, and we appreciate you walking us through everything and holding our hands through the process. It was nice dealing with someone that was completely honest with us about everything as well as dealing with someone that was willing to go an extra mile to help us out when we needed it the most. Although we were stubborn about certain things, you stuck with us, and we really appreciate how things turned out. We love our new home, and once again, we’re very thankful for you making the entire learning process a little bit easier for us!
V.Quizon – Tampa, FL
It was a pleasure working with Gateway on the refinancing of my home in River Forest. You were relentless in procuring the lowest rate for me. You were great in the follow up through the closing date. I thank you both very much and will recommend your team to any one I run across that is interested in a refinance or new mortgage.
U.Horalewskyj – River Forest, IL – Closed March 08
Thanks so much for helping me get my home refinanced, you did a great job at getting me a good rate with low closing costs. You were very honest and diligent at getting everything done quickly and professionally and you were never pushy like some of the other companys that I had spoken to. Thanks for being so patient with me at getting all of the paperwork together. I am not the most organized person. You were great and I will refer Gateway Capital to anyone I hear talking about refinancing or getting a new mortgage loan.
Thanks,
P.Balch – Hobart, IN – Closed April 08
As of Wed., April 30, 2008, Jerome and I are now owners of a beautiful 4bd, 2ba, Ranch home in Dolton, IL, thanks to both of you and your diligence, dedication, and professionalism in helping us obtain our mortgage. We truly appreciate your diligence in staying on us to get the necessary documents to Gateway Mortgage in order to get this deal done. Even through some delayed time schedules (the title company issue), no fault of our own or Gateway’s, you managed to get us closed before the actual closing date, which should have been May 8, 2008. We are asking God to bless the future success of Gateway Mortgage. May you be prosperous with Gateway because of your demonstration of integrity. The two of you rock! You make a dynamite team at Gateway Mortgage, and through our real estate investment company, SaveAll Investors, Inc., we hope to obtain more mortgages through Gateway in the future.
L.Powell – Dolton, IL – Closed April 08
Everything went smoothly. We are due to get the check next Tuesday. The title company was prepared and our agent was knowledgable, personable, and helpful. Thank you very much to you and Michael. I will refer you to anyone that I hear of needing a mortgage.
Best regards,
J. Jurs – Bartlett, IL – Closed April 08
My husband and I were the proverbial “babes in the woods” when we went looking for financing to purchase my late father’s home from his estate. Between your straight -forward and honest openness about our credit scores, assets and financial status and your dogged determination to see the deal through despite unforeseeable and sometimes heart wrenching delays beyond our control, our dreams were realized on April 7th. Now the home my parents spent their last loving years in will remain in our family and be passed through the generations along with their memories. We cannot begin to thank you enough for all your diligence and patience through this often nerve-wracking time. As I told my friends, getting married was much easier, less paper work and a huge party at the end! But, it has been well worth it, after all. You were there to keep us up dated on progress of each tiny step forward, and to answer our silly questions, too. We don’t plan on moving again soon, but if we should need to, we will call you first thing! Take care,
P. Hendrickson – Shelbyville, IL – Closed April 08
THANK YOU Gateway Capital-
I could not ask for better people to be on my side! The WHOLE team went above and beyond getting our loan done. First they got us a GREAT rate on a house and right before we were supposed to close, the deal fell through on the seller’s end- needless to say we were stunned and frustrated and had to start ALL over again finding a new home- We could not have done it without Gateway taking care of us yet again from start to finish- not only did they lend support while we kept on the hunt but they did everything possible to make the transition to a new loan and home stress-free. We STILL got a great rate and the second house was even better than the first and with all of the little things that can drive you nuts about buying a home, Gateway was one of the only things I KNEW I could count on that would be done right! PLUS, once we found our home, we wanted to close in 18 days, no one thought it could be done, but you gave us the “no problem” and here we are! I cannot thank Gateway enough for keeping me sane through it all. I will definitely tell ALL of my friends and family who to use next time they want to buy a home or refinance, and I know we’ll be talking with you guys again in years to come anytime we plan our own refinance! THANK YOU GATEWAY CAPITAL!!!
K. Sindowski – Hickory Hills, IL – Closed March 08
The closing went without a hitch and when we left there I had to hussle to work. I just got to my desk and wanted to send this email. The closer was very nice and it was completed in 35 minutes. No surprises. I personally want to thank Gateway for all that you did for this to happen. Things were hectic and there were some surprises that I had but you guys hung with us and it went well. If there is ever anything that I can do for you please just let me know. It was refreshing to work with the both of you.
T. Yehl – Carpentersville, IL – Closed March 08
It was a pleasure doing business with everyone at Gateway Capital Mortgage last month. I needed to refinance my house to get rid of some debts and everyone at Gateway was patient and helpful. The rates were very competitive, but closing costs were the lowest I could find. I appreciate the help from Gateway and will highly recommend you to anyone I know looking to refinance or get a new mortgage.
R. Nauman – Elgin, IL – Closed January 08
“I recently refinanced thru Gateway Capital. I found the Gateway team to be entirely professional. They got me the best rate available and delivered what they promised. I would highly recommend them to anyone looking to refinance”.
P. Wright – Oswego, IL – Closed January 08
This is my second time doing business with Gateway Capital. After applying online I was promptly contacted by one of the mortgage professionals. From there we discussed my purchase along with my long and short term financial goals to find the mortgage that would best suite my needs. There correspondence with myself and attorneys was second to none. I really appreciated the follow up phone call to see that everything went well at the closing. Thanks again Gateway Capital for making everything go smooth.
D. Pettigrew – Arlington Heights IL – Closed January 08
Third time the charmer, Not really, the first 3 house closings that I have had in purchasing homes all had one or more problems that threatened the closing. Two were caused by the lender giving wrong numbers to the title co, the third had to be canceled twice and finally closed on the third go around due to the other lawyer. The fourth closing turned out to be the charmer. The first time I called I informed them that I was looking for a mortgage but I needed to close in 22 days. Gateway Capital Mortgage were terrific. Not only did I receive telephone calls up dating me on what was happening, I had numerous e-mails notifying me what was going on and what information they needed from me. They were in contact not only with my lawyer but also with the seller’s lawyer, and everyone connected to the closing, and they made sure that everyone was up to speed. The closing took about 45 mins and everyone walked away happy. Needless to say if I ever do another closing the first people I would think of would be Gateway Capital Mortgage. I almost forgot, the interest rate I received was one of the lowest advertised by any mortgage company online.
J. Foley – Round Lake – Closed January 08
